BISSELL Connected Experience
Project Overview
BISSELL Connected Experience
Project Overview /
:
Lead UX/UI Designer, Interaction Designer
Brief
The BISSELL Connected Experience encompasses the mobile app and web platform designed to provide seamless control and management for owners of BISSELL smart cleaning products, such as robotic vacuums and wet-dry vacs. My role involved enhancing the interaction design for core functionalities, ensuring UI/UX consistency, and establishing a unified design language across all digital domains, including the mobile app, web, and physical device interfaces.
Goals
To empower users to effortlessly manage their BISSELL smart products from anywhere, ensuring intuitive remote control and personalized cleaning insights.
To simplify the reordering process for cleaning formulas, parts, and accessories directly through the app and web.
To provide valuable in-app and web resources for product usage, maintenance, and troubleshooting, fostering long-term value for consumers.
To provide valuable in-app and web resources for product usage, maintenance, and troubleshooting, fostering long-term value for consumers.
Brief
The BISSELL Connected Experience encompasses the mobile app and web platform designed to provide seamless control and management for owners of BISSELL smart cleaning products, such as robotic vacuums and wet-dry vacs. My role involved enhancing the interaction design for core functionalities, ensuring UI/UX consistency, and establishing a unified design language across all digital domains, including the mobile app, web, and physical device interfaces.
Goals
> To empower users to effortlessly manage their BISSELL smart products from anywhere.
> To simplify the reordering process for cleaning formulas and parts.
> To provide valuable in-app/on-web resources for product usage and troubleshooting.
> To foster a deeper connection between users and the BISSELL brand through a superior digital experience.
Brief
The BISSELL Connected Experience encompasses the mobile app and web platform designed to provide seamless control and management for owners of BISSELL smart cleaning products, such as robotic vacuums and wet-dry vacs. My role involved enhancing the interaction design for core functionalities, ensuring UI/UX consistency, and establishing a unified design language across all digital domains, including the mobile app, web, and physical device interfaces.
Goals
To empower users to effortlessly manage their BISSELL smart products from anywhere, ensuring intuitive remote control and personalized cleaning insights.
To simplify the reordering process for cleaning formulas, parts, and accessories directly through the app and web.
To provide valuable in-app and web resources for product usage, maintenance, and troubleshooting, fostering long-term value for consumers.
To provide valuable in-app and web resources for product usage, maintenance, and troubleshooting, fostering long-term value for consumers.
Brief
The BISSELL Connected Experience encompasses the mobile app and web platform designed to provide seamless control and management for owners of BISSELL smart cleaning products, such as robotic vacuums and wet-dry vacs. My role involved enhancing the interaction design for core functionalities, ensuring UI/UX consistency, and establishing a unified design language across all digital domains, including the mobile app, web, and physical device interfaces.
Goals
> To empower users to effortlessly manage their BISSELL smart products from anywhere.
> To simplify the reordering process for cleaning formulas and parts.
> To provide valuable in-app/on-web resources for product usage and troubleshooting.
> To foster a deeper connection between users and the BISSELL brand through a superior digital experience.
Understanding the User /
Target User
Owners of BISSELL smart cleaning products (e.g., robotic vacuums, SpinWave machines). These users are typically tech-savvy individuals seeking convenience, automation, and effective solutions for their home cleaning routines.
Owners of BISSELL smart cleaning products (e.g., robotic vacuums, SpinWave machines). These users are typically tech-savvy individuals seeking convenience, automation, and effective solutions for their home cleaning routines.
User Needs
Effortless Device Management: The ability to easily connect new devices, monitor status, and control cleaning cycles remotely.
Simplified Reordering: A quick and convenient way to reorder cleaning formulas and replacement parts directly through the platform.
Accessible Support: Clear access to troubleshooting guides, cleaning tips, and instructional videos to maximize product performance.
Consistent Experience: A unified and intuitive interface across both mobile and web to ensure familiarity and ease of use, regardless of the access point.
Problem Statement
How might we design a highly intuitive, feature-rich, and visually consistent app and web experience that empowers BISSELL smart product users to effortlessly manage their cleaning devices, access essential information, and simplify reordering, thereby enhancing convenience, satisfaction, and long-term brand loyalty across our digital ecosystem?
Problem Statement
Solution & Key Features
Solution & Key Features
The BISSELL Connected Experience provides a comprehensive digital platform, seamlessly integrating mobile and web interfaces to offer users complete control and valuable resources for their smart cleaning products. We focused on translating functionalities into elegant, user-friendly designs that align with BISSELL's evolving brand language. This involved significant work on UI/UX consistency and the adoption of new design libraries to support a cohesive experience.
The BISSELL Connected Experience provides a comprehensive digital platform, seamlessly integrating mobile and web interfaces to offer users complete control and valuable resources for their smart cleaning products. We focused on translating functionalities into elegant, user-friendly designs that align with BISSELL's evolving brand language. This involved significant work on UI/UX consistency and the adoption of new design libraries to support a cohesive experience.
Intuitive Device Control: Designed remote start/stop/pause functionality and advanced scheduling options for robotic vacuums and other smart devices.
Real-time Device Monitoring: Implemented features to robot mapping, display battery life, cleaning modes, error notifications, and cleaning history.
Streamlined Consumable Reorder: Integrated direct reorder links for cleaning formulas, brush rolls, and filters, simplifying maintenance.
Device Management
Device Management
Device Management
Intuitive Device Control: Designed remote start/stop/pause functionality and advanced scheduling options for robotic vacuums and other smart devices.
Real-time Device Monitoring: Implemented features to robot mapping, display battery life, cleaning modes, error notifications, and cleaning history.
Streamlined Consumable Reorder: Integrated direct reorder links for cleaning formulas, brush rolls, and filters, simplifying maintenance.
Key User Journeys
Key User Journeys
Flow 1: Onboarding a New Connected Device
The BISSELL Connected Experience provides a comprehensive digital platform, seamlessly integrating mobile and web interfaces to offer users complete control and valuable resources for their smart cleaning products. We focused on translating functionalities into elegant, user-friendly designs that align with BISSELL's evolving brand language. This involved significant work on UI/UX consistency and the adoption of new design libraries to support a cohesive experience.
Intuitive Device Control: Designed remote start/stop/pause functionality and advanced scheduling options for robotic vacuums and other smart devices.
Real-time Device Monitoring: Implemented features to robot mapping, display battery life, cleaning modes, error notifications, and cleaning history.
Streamlined Consumable Reorder: Integrated direct reorder links for cleaning formulas, brush rolls, and filters, simplifying maintenance.
Device Management
Device Management
Device Management
Intuitive Device Control: Designed remote start/stop/pause functionality and advanced scheduling options for robotic vacuums and other smart devices.
Real-time Device Monitoring: Implemented features to robot mapping, display battery life, cleaning modes, error notifications, and cleaning history.
Streamlined Consumable Reorder: Integrated direct reorder links for cleaning formulas, brush rolls, and filters, simplifying maintenance.
Mobile / Web Domains Design Support - highlighting some features from different sprints
Digital Domains Innovation- highlighting some features from different sprints
The BISSELL Connected Experience encompasses the mobile app and web platform designed to provide seamless control and management for owners of BISSELL smart cleaning products, such as robotic vacuums and wet-dry vacs. My role involved enhancing the interaction design for core functionalities, ensuring UI/UX consistency, and establishing a unified design language across all digital domains, including the mobile app, web, and physical device interfaces.
Brief
> To empower users to effortlessly manage their BISSELL smart products from anywhere.
> To simplify the reordering process for cleaning formulas and parts.
> To provide valuable in-app/on-web resources for product usage and troubleshooting.
> To foster a deeper connection between users and the BISSELL brand through a superior digital experience.
Goals
BISSELL Connected Experience
Project Overview /
Lead UX/UI Designer, Interaction Designer
:
Individuals who own BISSELL robotic vacuums or other smart cleaning devices.
Tech-savvy home-owners seeking convenience and automation in their cleaning routines.
Target User
> A way to learn Easy setup and connection of new devices.
> Reliable remote control and scheduling options.
> Clear understanding of device status and maintenance requirements.
> Quick and convenient access to replacement parts and cleaning solutions through support integration.
User Needs
Problem Statement
"How might we design a highly intuitive and feature-rich app and web experience that empowers BISSELL smart product users to maximize their cleaning efficiency, maintain their devices with ease, and access immediate support, fostering long-term brand loyalty?"
Understanding the User /
Solution /
Intuitive Dashboard: A personalized home screen displaying the status of connected devices, quick access to common actions, and reminders for maintenance.
Remote Control & Scheduling: Users can initiate, pause, or stop cleaning cycles and set recurring schedules directly from the app/web.
Consumable Management: Seamless experience for checking filter life, brush roll wear, and easily reordering supplies directly through integrated e-commerce.
Map Customization (for robotic vacuums): (If applicable to your work) Allowing users to define no-go zones, cleaning areas, and view cleaning history on a map.
Cross-Platform Consistency: Highlighting how the design maintains a consistent user experience and visual language across both the mobile app and web interface.
BISSELL Connect app is a cross-platform mobile application that helps users connect to their BISSELL products and support.
Mobile / Web Domains Design Support - highlighting some features from different sprints
Contact Info
Contact Info
Let's Connect
© 2025 Roland Frohman III. All Rights Reserved.
Email: rhfrohman@gmail.com
| Connect on LinkedIn | View my Github
Stay tuned for my full portfolio launching soon!
Let's Connect
© 2025 Roland Frohman III. All Rights Reserved.
Email: rhfrohman@gmail.com
| Connect on LinkedIn | View my Github
Stay tuned for my full portfolio launching soon!
© 2025 Roland Frohman III. All Rights Reserved.
Email: rhfrohman@gmail.com | Connect on LinkedIn | View my Github
Stay tuned for my full portfolio launching soon!